PRIVACY POLICY.

Last updated: 09/06/2025

At NizOlive, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a purchase, subscribe to our newsletter, or otherwise interact with us.

1. Who We Are

NizOlive is the data controller responsible for your personal data.

Business name: NizOlive UK
Email: hello@nizolive.co.uk
Website: www.nizolive.co.uk

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. Information We Collect

We may collect and process the following information:

Information you provide directly

Name
Email address
Telephone number
Billing and delivery address
Order details
Account information
Communications sent through contact forms or email
Newsletter subscription preferences

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referral sources
Cookie and tracking information

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Deliver products and services
Manage payments and refunds
Communicate regarding orders and customer service enquiries
Send marketing communications where you have consented
Improve our website, products and services
Prevent fraud and maintain website security
Comply with legal and regulatory obligations

4. Marketing Communications

If you subscribe to our newsletter, we may send updates about new harvests, products, offers, recipes and company news.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

We will never sell your personal data to third parties for marketing purposes.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract: To process and fulfil your orders.
Legitimate Interests: To improve our services, prevent fraud and maintain website security.
Consent: For email marketing and certain cookies.
Legal Obligation: To comply with tax, accounting and regulatory requirements.

6. Payment Processing

Payments made through our website are processed by secure third-party payment providers. We do not store your full payment card details.

Please review the privacy policies of any payment providers used on our website for more information about how they process your data.

7. Website Platform and Service Providers

Our website is hosted by Wix.com Ltd, which provides the online platform that enables us to sell our products and services. Your data may be stored through Wix's data storage systems, databases and applications. Wix maintains security measures designed to protect personal information.

We may also use trusted third-party providers for:

Payment processing
Order fulfilment and delivery
Email marketing
Analytics and website performance monitoring

These providers only receive information necessary to perform their services.

8. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your experience.

Cookies may be essential for website operation or used for analytics and marketing purposes.

You can manage cookie preferences through your browser settings or our cookie consent banner. Wix recommends obtaining consent for non-essential cookies in accordance with GDPR requirements.

9. Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal, tax and accounting obligations
Resolve disputes
Enforce our agreements

When data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent at any time
Request transfer of your data to another organisation where applicable

To exercise any of these rights, please contact us using the details provided above.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

13. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

NizOlive UK
Email: hello@nizolive.co.uk
Website: www.nizolive.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your personal data has been handled improperly.